Custom Operations Platform for Logistics Provider
A last-mile delivery company was running operations on spreadsheets and ad-hoc messaging. We built a unified platform with live tracking, smarter routing, and a driver app so they could move more volume on the same fleet.
Details anonymized. Outcomes described at a high level.
The Challenge
The company had grown quickly, but operations hadn't kept pace. Dispatchers assigned routes through spreadsheets, phone calls, and group chats. Drivers had no standard app. Customer service couldn't give live delivery updates because nobody had a single view of where anything was. The off-the-shelf TMS they'd tried was built for long-haul freight and couldn't keep up with last-mile speed and volume. Missed deliveries and complaints were piling up.
Our Approach
- 1Spent time with dispatch, drivers, and customer service to map the real workflows and find where things broke down.
- 2Built a web dispatch console with live vehicle tracking, automated route optimization, and manual overrides for edge cases.
- 3Developed a driver mobile app with navigation, photo proof of delivery, digital signatures, and a direct line to dispatch.
- 4Added customer notifications at key delivery milestones so dispatch didn't have to send every update by hand.
- 5Connected the platform to their existing accounting and invoicing systems so completed deliveries could trigger billing.
- 6Added an operations dashboard for route performance, driver patterns, and capacity bottlenecks.
The Results
Innovation Through Partnership.
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We schedule a call at your convenience.
We have a discovery call.
We prepare a proposal.